Sozdai — Delivery & Fulfillment Policy

Last updated: July 23, 2026

This Delivery & Fulfillment Policy explains how purchases from AIMAKE LTD ("Sozdai", "we", "us") are delivered. It forms part of our Terms of Service.

1. Digital services only

Sozdai sells digital services only: prepaid credit packs used to access AI features (chat, image, video, and music generation) on the Sozdai platform. No physical goods are sold or shipped, and no shipping fees apply.

2. Delivery of credits

• Credits are delivered electronically to your Sozdai account, automatically and without any action required from you.
• Delivery happens immediately after your payment is confirmed by the payment provider. For card and local payment methods this is normally within a few minutes; for cryptocurrency payments it may take longer depending on network confirmation times.
• You can see your current credit balance at any time in your account, and every purchase appears in your purchase history with its status.

3. Delivery of generated content

When you use your credits:

• AI chat responses are delivered instantly, in real time.
• Images are typically delivered within under a minute of submitting a request.
• Music is typically delivered within a few minutes, with a streaming preview available while it is being generated.
• Video is typically delivered within several minutes, depending on duration and resolution.

Generated content is delivered to your account within the Sozdai web application, where you can view, play, and download it. Actual generation times may vary with load and the complexity of your request.

4. Failed or delayed delivery

• If a generation fails, the credits reserved for it are automatically returned to your account in full — see our Refund Policy.
• If your payment was confirmed but credits have not appeared in your account within 1 hour, contact us at support@sozdai.ai with your purchase details. We aim to respond within 2 business days and will credit your account or refund the payment after verification.

5. Service availability

The Services are provided online, worldwide, 24/7, subject to maintenance windows and the availability of our technology providers. Features may occasionally be temporarily unavailable; any credits reserved by requests that cannot be completed are returned automatically.

6. Contact

Questions about delivery: support@sozdai.ai.

AIMAKE LTD — 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.