Sozdai — Refund Policy

Last updated: July 23, 2026

This Refund Policy explains how refunds work for purchases made from AIMAKE LTD ("Sozdai", "we", "us") on the Sozdai platform. It forms part of our Terms of Service.

1. What you purchase

Sozdai sells prepaid credit packs. Credits are digital units used to access features of the Sozdai platform (AI chat, image, video, and music generation). Credits are added to your account as soon as your payment is confirmed and can be used immediately.

2. Automatic refunds for failed generations

If a generation fails for technical reasons (for example, an image, video, or music task that does not complete), the credits reserved for that task are automatically returned to your account in full. No action is required from you.

3. Refunds of purchased credits

• Unused credits. If you have not spent any credits from a purchase, you may request a full refund of that purchase within 14 days of the purchase date.
• Partially used purchases. If you have spent part of a purchase, we may, at our discretion and where permitted by law, refund the unused remainder on a pro-rata basis.
• Spent credits. Credits already consumed by completed generations are non-refundable, except where required by law.

By purchasing credits and using them, you consent to the immediate supply of digital services and acknowledge that, to the extent permitted by law, your statutory right of withdrawal applies only to the unused portion of your purchase.

4. How to request a refund

Email support@sozdai.ai from the email address associated with your account, including the purchase date and amount. We aim to respond within 2 business days.

Approved refunds are issued to the original payment method. Depending on your payment provider, funds typically arrive within 5–10 business days. Where a payment method does not support refunds (for example, certain cryptocurrency payments), we will agree on a reasonable alternative with you.

5. Duplicate or erroneous charges

If you were charged more than once for the same purchase, or charged an incorrect amount, contact us and we will refund the difference promptly after verification.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues can be resolved faster than a formal dispute. We reserve the right to suspend accounts involved in fraudulent chargebacks.

7. Statutory rights

Nothing in this Policy limits any non-waivable rights you may have under the consumer-protection laws of your country of residence.

8. Contact

Questions about this Policy: support@sozdai.ai.

AIMAKE LTD — 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.